Loading...
Loading...
022-62137000
BIRLA GOLD AND PRECIOUS METALS LIMITED
  
 

Return / Exchange Policy


RETURN POLICY
 
All the products sold at www.cherishgold.com can be returned back to BGPML and credit voucher will be issued against the purchased amount after adjusting charges as applicable (viz. making, shipping). The goods shall be returned within 7 days from the date of delivery.
Note: The Return Policy is not applicable to user(s) who have entered into Sale purchase Agreement with BGPML with respect to the product offered i.e. Cherish Gold Plan User(s).
 
The products shall be eligible for return, if below conditions are satisfied:
 
1. All items must have the original security/price tag, label and certificate and must be returned in the same conditions as delivered by BGPML.
2. Any item returned showing signs of wear or engraved, altered, resized (by anyone / entity other than cherishgold/BGPML) or damaged in any other manner shall not be accepted for return.
3. Custom orders with engraving, special ring size etc. cannot be accepted for return.
4. All shipping and handling expenses shall be borne by the user.
5. No return requests after 7 days from date of delivery will be processed.
6. Once the return is confirmed at the call center, BGPML will send a packaging cover, which has to be used to return the product. The item has to be packed in front of the courier agent.

EXCHANGE POLICY
 
All products sold at www.cherishgold.com are covered under our 30-Day Exchange. User(s) shall notify us of the problems, fitting issues, damages or defects within 30 days from the date of delivery, and we will send a replacement product to user, provided user(s) shall replace the product with same value or higher value as compared to the product delivered. Jewellery purchased from the website may be exchanged by calling us at 022-62137000.
 
The products shall be eligible for Exchange, if below conditions are satisfied:
 
1. All items must have the original security/price tag, label and certificate and must be exchanged in the same conditions as delivered by BGPML.
2. Any item returned showing signs of wear or engraved, altered, resized (by anyone / entity other than cherishgold/BGPML) or damaged in any other manner shall not be accepted for exchange.
3. Custom orders with engraving, special ring size etc. cannot be accepted for exchange.
4. All shipping and handling expenses shall be borne by the user.